1. Try to address someone by their exact name. Remembering a person's name is a sincere sign of interest, is highly flattering, and never forgotten.
2. Never be afraid to make the first move, but try to be positive, not negative. Try to compliment, where possible
3. Aim to be clear, brief and courteous on the telephone.
4. Try to LISTEN more than you speak. You are likely to notice certain unspoken elements which would have otherwise gone unnoticed. Not only that, the person will feel you are genuinely interested in what they are saying.
5. Keep meetings short and interesting. Try to involve everyone present. It is easy to notice the articulate ones while you miss the ones who could really make a difference through some encouragement.
6. Praise first and criticize later, and only if you have to.
7. Make constructive criticisms, not destructive ones, bearing in mind that there are many routes to the same end. If you show colleagues how to build on what they already have it will be far more productive than destroying the foundations they've laid mainly for your own ego.
8. Try to be more persuasive than divisive. People will go to the ends of the earth for you if they feel valued and appreciated. It means you get much more done that way.
9. Always acknowledge another person's point of view, even if you disagree with it. Their view is important to them, just as yours is important to you. If there is a deadlock, think about it for a while and agree to differ, if nothing changes.
10. Above all, it is your right to express yourself freely, to support what you believe in, as long as you remember that this right also applies to everyone else and carries much responsibility for both compromise and sensitivity.
